Firewall Management

Managed Firewall Service

Firewall management is resource-intensive and requires a high level of expertise to prevent unauthorized access and costly breaches. Devices must be provisioned, deployed, upgraded and patched to keep up with the latest threats. Security policies and configurations must be updated to ensure appropriate access controls are consistent with changing business environments. Network traffic must be monitored continuously to identify and respond to threats before damage is done.

Dell SecureWorks' Firewall Management service provides 24x7 firewall administration, log monitoring, and response to security and device health events. Organizations that rely on Dell SecureWorks' Firewall Management service reduce the cost of managing and monitoring firewalls in-house, while supplementing their security efforts with Dell SecureWorks' proven expertise.

Firewall Management helps you:

Protect systems and data 24x7
With the Firewall Management service, your firewall infrastructure is monitored 24x7 to detect and respond to threats before damage is done. Security and health events are correlated across your environment and analyzed by our certified security analysts, using global threat intelligence and proven expertise to assess threats. When a threat is detected, our experts respond immediately to counter the threat and protect your organization.

Intelligence from our global visibility and Counter Threat Unit (CTU) research is fed into the Firewall Management service to strengthen policies and analysis of firewall logs. One aspect of this is our Attacker Database of IP addresses associated with threats. This intelligence is integrated into the service to provide advanced protection.

Optimize firewall performance
The Firewall Management service allows you to extend your IT team with one of the largest concentrations of certified firewall engineers in the world. Our experts support end-to-end firewall management from provisioning to ongoing administration and monitoring, working with your team to ensure peak firewall performance. Our Firewall Management service is tailored to your environment, leveraging industry best practices to ensure appropriate network access while preserving the availability, integrity and privacy of information.

Remove the management and monitoring burden
Using the Firewall Management service simplifies and streamlines the management and monitoring of your firewall appliances. Dell SecureWorks' certified experts perform all tasks needed to make the most of your firewall infrastructure, alleviating the burden of administering, maintaining and monitoring your appliances. This reduces your operational overhead, allowing you to spend time and resources on other key initiatives.

Maximize uptime and availability
With the Firewall Management service, you reduce the risk of network and service interruptions due to poorly maintained or improperly configured firewall appliances. Dell SecureWorks' certified firewall engineers keep managed firewall devices patched with the latest vendor releases. To ensure auditable and accurate deployment of firewall changes, our experts use mature operational support systems and procedures that include health checks, staging, peer reviews and change validation. Additionally, daily backups are performed to ensure fast recovery in the event of firewall hardware or software failure.

Support compliance
The Firewall Management service helps you more easily fill compliance gaps requiring perimeter security, access control and log analysis. With our experts managing and monitoring your firewalls, you can satisfy compliance requirements of PCI, HIPAA, ISO and other standards. By using the service's on-demand reporting in the Customer Portal, you can also demonstrate compliance and control effectiveness to auditors and senior management.

Full lifecycle management by certified experts

• Device provisioning and deployment
• Performance and availability management
• Device upgrades and patch management
• Real-time security and health monitoring
• Expert response to threats and health issues
• Intelligence-enhanced threat protection
• Backup and recovery
• On-demand security and compliance reporting
• Unlimited and unmetered expert support

Supported Firewalls

Dell SecureWorks maintains one of the largest concentrations of certified firewall engineers in the world. We have years of experience managing market-leading firewalls:

Supported platforms include:

• Check Point
• Cisco
• Fortinet
• Juniper