Careers at SecureWorks

Position Summary
The Direct Sales Representative must meet or exceed revenue goals and target objectives established for assigned sales region.  The Direct Sales representative should be familiar with the steps necessary to close deals and have demonstrated sales ability to increase revenues by introducing complex concepts.  The candidate must also possess the ability to introduce and sell our technology by offering a better solution to small to mid-sized businesses.  They must be able to develop, prioritize, and articulate an understanding of where and how SecureWorks technologies and services fit and add value to a client’s overall productivity.  The ideal candidate would have experience dealing with a new and emerging technology and delivering a comprehensive solution to a new market, preferably selling internet security software and or services.

Essential Duties and Responsibilities

• Maintain and master on-going relationships with each client on the basis that each communication provides value to the client
• Understand client’s business and information security environment.
• Intuitively and proactively understands client concerns and facilitates escalation to the appropriate resources to address and resolve each situation
• Perceived as a client advocate to ensure all service issues are resolved and the client experience is enhanced
• Must consistently meet or exceed sales quota
• Grow revenues for assigned book of business by driving cross-sell opportunities.
• Gain long-term service commitments from assigned accounts
• Expand relationship between client and the Secureworks executive team, Secure Operations Center personnel and other Secureworks resources from initial client contacts to senior and tactical level throughout the organization and other business units
• Identify referral clients and coordinate communication to direct sales team
• Define and communicate additional client training programs
• Maintain and update customer relationship tools for each client interaction
• Accurately process sales order information
• Ability to effectively interact within a team driven, interactive environment.

Knowledge, Skills & Abilities 

• An entrepreneurial individual with excellent presentation skills but customer facing and via telephone
• Solid business instincts, strong ethics, sound business judgment, and passion for delivering results
• Excellent communications and interpersonal skills and the ability to work effectively with peers, IT management and staff, and internal/external business partners/clients
• Proven solid analytical and problem solving skills
• Demonstrate ability to interact and cooperate with all company employees
• Build trust, value others, communicate effectively, drive execution, foster innovation, focus on the customer, collaborate with others, solve problems creatively and demonstrate high integrity
• Maintain professional internal and external relationships that meet company core values
• Proactively establish and maintain effective working team relationships with all departments
• High energy level, comfortable performing multifaceted projects in conjunction with day-to-day activities.   Resourceful and Well Organized
• Unquestioned integrity and personal ethics; willingness to provide feedback in challenging situations.  

Education and Experience:

• Bachelor’s degree Business Administration, Computer Science, Computer information systems Preferred
• Significant Business to Business Sales experience
• Successful commissioned sales history.
• Minimum of 3-5 years previous experience in a direct, technical sales environment, preferably in Network Security, with a proven successful track record.
• This candidate must have demonstrated three to five years experience in revenue generation roles within high-growth, rapidly evolving companies.
• Self-motivated, energetic, well-organized individual with the ability to prioritize in a fast moving environment.
• Strong technical acumen, i.e broad experience in information security systems or technology preferred
• Excellent presentation and communication skills with a talent for customer interaction at all levels.
• Experience working with complex, sophisticated clients with $2M+ annual service revenues quotas.

The  SecureWorks Marketing Specialist role is an entry-level role within the SecureWorks  marketing team. The position is part-time, averaging 20-30 hours a week.  Marketing specialist responsibilities include supporting lead generation and  website, with some exposure to product marketing and events. SecureWorks  Marketing Specialists are expected to be capable of managing tasks and  functions with limited supervision and of providing input to processes with an  eye toward improved efficiency.

Preferred Technical Experience:

 
• Familiar with Microsoft Outlook, Excel, PowerPoint and Word. Familiarity with HTML,       graphics, multimedia and CRM software will be helpful.

Essential Duties &  Responsibilities

 
• Process incoming inquiries through salesforce.com, Outlook and vTrenz as needed.

 
• Ensure entry within 24 business hours or communicate exceptions to the lead generation manager.

 
• Work with lead generation contractors to manage workload.

 
• Provide analysis on lead programs as needed.

 
• Proof printed and electronic materials for accuracy.

 
• Support the webmaster through coding and content entry.

 
• Assist in analyzing marketing campaign results

 
• Work with outside vendors to ensure company goals and values are met

 
• Work with Marketing, Sales and others to support marketing initiatives

 
• Assist in quarterly planning

Additional Responsibilities

 
• Perform other essential duties as assigned

Skills, Knowledge & Abilities

 
• High energy level, comfortable with fast-paced environment and rapidly changing priorities. Resourceful and well-organized.

 
• Excellent communications and interpersonal skills and the ability to work effectively with peers, management and internal and external business partners, prospects and clients.

 
• Strong analytical and problem solving skills.

 
• Strong written and verbal communications skills.

 
• Experience with database and/or graphics programs a plus

 
• Team  player with strong work ethic and eagerness to learn

 
• Knowledge of other PC software programs including Microsoft Office

Education and Experience:

 
• Bachelor’s degree in Marketing, communications, journalism, or technology major preferred

 
• At least 2 years of in related field

 
• Substantial course work toward a Bachelor’s degree with an expected graduation date.

Professional Services Sales Engineer will be Responsible for supporting sales efforts involving the company’s fee-consulting activities, serving new and existing clients. The Sales Engineer will develop and implement programs to maximize sales efforts and professional service revenues. They will work closely with professional service management, sales executives and sales managers to develop plans to meet corporate objectives and provide sales support resources.

Preferred Technical Experience

• Extensive knowledge of market leading IDS/IPS, firewalls and SIEM technologies
• Strong understanding of networking and TCP/IP
• Experience designing and implementing security architectures

Essential Duties & Responsibilities

• Help grow consulting business through the implementation and support of sales programs to maximize sales, client satisfaction and company’s revenues.Responsible for supporting, developing, growing, and maintaining the effectiveness of sales operations to ensure positive professional services revenue growth, positive impact on margin, and high client satisfaction.Works closely with VP of Professional Services and Director of Professional Services to set strategic goals and ensure that professional services sales, revenue and profit quotas are met.
• Works closely with sales executives and managers to develop plans to meet corporate objectives and provide sales support resources.
• Helps sales team retain and grow business at existing accounts.
• Helps marketing team develop appropriate marketing materials, content development, and public speaking.
• Helps sales team generate new business via opportunity identification, solution design, business cases, etc.
• Works closely with strategic partners to develop successful sales programs.
• Possesses a thorough understanding of the organizations practices, services, and products, and acts as a subject matter expert on what drives client business.
• Responsible for staying apprised of compliance requirements and trends that may apply to SecureWorks business.

Additional Responsibilities

• Perform other essential duties as assigned

Skills, Knowledge & Abilities

• Excellent management skills with the ability to effectively guide the organization’s sales operations to maximize revenues and profits.
• Excellent knowledge of and ability to sell company services.
• Excellent time management, communication, decision-making, presentation, human relations, organization, and problem solving skills.
• Skilled proposal writer.
• Strong presentation skills.
• Good relationship builder.
• Deep understanding of information security and compliance issues.

Education and Experience:

• 4 or more years of applicable security experience
• Bachelor degree or higher preferred
• GIAC and CISSP certifications preferred
• Willingness to travel up to 40%.

POSITION SUMMARY

As a Quality Engineer you will be a key member of the engineering team. You will be responsible to find, examine, report, and track software defects. You will utilize your skills in white box, black box type of testing.

We are looking for outstanding engineers to help our team to develop better security products. The ideal candidate has strong technical skills, quantitative analysis and statistics skills and also the mindset to apply these skills in business applications.

Preferred Technical Experience: Linux, either C, C++, or JAVA, MySql, use of test automation tools such as: Webload, LoadRunner, WinRunner, opensta, others. experience with: fragrouter, tcpreplay, snot, stick, tomahawk, or security tools

Essential Duties & Responsibilities

• Design and write test planning and test cases based on software requirements.
• Learn and use tools that relates to security testing, functional and performance testing.
• Maintain and implement test tools for software automation.
• Provide support and participate in software staging for pre-deployment.
• Participate in the Secureworks SDLC by taking a proactive role in evaluating the quality of the software and our processes.

Additional Responsibilities

• Perform other essential duties as assigned

Skills, Knowledge & Abilities

• Leadership skills – Have the ability to coach and lead engineers.
• Passion for solving interesting problems.
• Good written and oral communication skills.
• Enjoys working on talented high impact teams

Education and Experience:

• BS or MS in Computer Science, Statistics, Mathematics, Economics, Psychology/Sociology, Physics, Operations Research
• Few years of technical experience is a plus.
• Experience programming in C, C++ and/or Java.
• Experience with Unix/Linux or Windows environments, C, C++ or Java development, software systems, information retrieval, network programming is plus.
• Experience with Unix/Linux or Windows environments, C, C++ or Java development, software systems, information retrieval, network programming is plus.
• previous experience as a developer, a network engineer, or a system engineer preferred

Detailed Requirements:

# A strong background in Linux
- should be able to make use "vi" or “emac” and other Linux commands
- should be able to make use of the gcc, dbg, make

# Knowledge of TCP/IP and networking
- should be able to configure a network in Linux
- should be able to understand the iptables firewall and add delete rules
- should be able to use networking tools such as: tcpdump, netstat, ifconfig, others.

# Programming and/or scripting experience
- have the ability to write a simple program at a entry level in either C, C++, Java or PERL
- being proficient in writing scripts in one or more scripting languages: php, shell, or jsp
- should be able to understand programming logic
- should be able to read and write data from a database by using queries
- should be able apply simple programming techniques

# Testing Experience

- should be able to test a library and/or an application as black box and white box
- make use of test tools that tests: web portals for performance and functional testing, penetration test tools such as scanning, inject exploit code from a client to a server, database performance and tuning test tools
- having experience in security testing that relates to firewalls, IPS, IDS is a plus

# Good problem-solving techniques
- should be able to identify, define and resolve software technical problems
- should be able to understand software systems
- should have good analytical skills and resolve problems by logical elimination and patterns learned from previous job experiences
- should have the ability to think “outside of the box”
- should be able to resolve problems by involving other people

# Interpersonal Skills
- should have good command of written and spoken English
- should be a detailed and process oriented person
- should work well individually and as well as a team member
- should have the ability to multi task

POSITION SUMMARY
Security Analysts perform real-time log analysis to provide network and data security for SecureWorks client leveraging SecureWorks’ Sherlock technology platform. Analysts provide excellent client service while evaluating the type and severity of security events by making use of packet analyses, and an in-depth understanding of exploits and vulnerabilities. Resolve client issues by taking the appropriate corrective action, or following the appropriate escalation procedures. Document all client communications. Work in a team environment and monitor the health and wellness of security devices on our client’s networks.

Preferred Technical Experience:

• Significant experience with Linux, TCP/IP, UNIX, NT, IP Routing
• Firm understanding of regular expressions
• Understanding of database structure and queries
• Understanding of basic network services, vulnerabilities and attacks
• Good knowledge of NDIS platforms, as well as exploits and vulnerabilities

Essential Duties & Responsibilities

• Respond to inbound phone and electronic requests for technical assistance with SecureWorks products
• Manage all customer situations in a professional manner with emphasis on customer satisfaction
• Configuration and troubleshooting of SecureWorks iSensor and associated infrastructure
• Assess incident severity and escalate to the next level as needed
• Keep customers abreast of changes in status during issue resolution
• Set clear expectations and provide timely follow-up to customers as appropriate
• Utilize internal guidelines for effective call processing and escalation and client service
• Interact with network intrusion detection devices and other security systems via proprietary and commercial consoles, both local and remote

Additional Responsibilities

• Must be able to manage customer accounts and confidently communicate technical information to SecureWorks client base
• Maintain keen understanding of evolving Internet threats to ensure the security of SecureWorks Client networks
• Learn prerelease products in the area(s) of support responsibility in order to support them when released
• Write technical articles for internal knowledge base
• Participate in knowledge sharing with other analysts and develop customer solutions efficiently
• Coordinate or participate in individual or tem projects to ensure quality support for our clients
• Perform other essential duties as assigned

Knowledge, Skills, & Abilities

• Must have strong written and verbal communication skills
• Customer Service background and good written and verbal communication skills
• Cisco Security Agent experience is a plus

• Ability to maintain focus while performing in depth log analysis

• Attention to detail and great organizational skills
• Good interpersonal, and organizational skills, as well as phone and customer service skills

Education and Experience:

• Bachelor's Degree or equivalent in Computer/Electrical Engineering or Computer Science or equivalent work experience.
• One year or more of experience as Network Intrusion Analyst
• Experience / Knowledge of Cisco NIDS devices
• Experience / Knowledge of Cisco Security Agents, Cisco Pix , ASA or CheckPoint Firewalls desirable
• Experience / Knowledge of variety of Intrusion Detection platforms
• Experience with VPN, SSL, other encryption methodology / technology a plus

Certifications Desired

• CCNA, CCSP, CSPFA Certifications a plus
• GIAC, GCIA, GCIH, GCFW, GHTO, GSEC or similar certification desirable

POSITION SUMMARY

The Technical Operations team is currently looking for a Systems Administrator - Unix to join our dynamic team. Primary responsibilities will include:

• Maintenance of local and remote Linux systems
• Managing the incoming support ticketing queue
• Light programming/scripting of administration and operations scripts
• Create, monitor, and/or present reporting on systems and service levels.

Additional responsibilities will include escalation support for field errors, installation problems, and advanced system issues.

Essential Duties & Responsibilities

• Demonstrated competence in UNIX security concepts and best practices
• Experience managing large numbers of remote systems ( > 100 )
• Ability to monitor multiple system-monitoring systems, as well as ticketing systems
• Solid knowledge of UNIX troubleshooting techniques, and general problem-solving approaches
• Knowledge and understanding of effective trouble-ticket tracking system use
• Remote troubleshooting abilities
• Demonstrated competence in administering the following UNIX applications and services: Apache, MySQL, SSH, sendmail, qmail, pop/imap, DNS
• PC hardware knowledge including systems using multiple processors and network interfaces, SCSI subsystems, RAID arrays and tape backup system

Additional Responsibilities

• Perform other essential duties as assigned

Knowledge, Skills, & Abilities

• Extensive experience with Linux OS and networking protocols
• Strong presentation, inter-personal and communication skills both written and oral
• Ability to work under pressure and prioritize multiple projects effectively
• Team player, enthusiastic and committed
• Customer Service, Support desk background
• Attention to detail and great organizational skills

Education and Experience:

• At least 5 years Unix systems administration experience.
• Extensive IP/networking background. Complete familiarity with the IP protocol
• Experience with centralized storage platforms, technologies and concepts such as SAN, NAS and Network Appliance systems a plus
• Demonstrated competence in administering multiple systems of different Unix flavors. Red Hat and Debian Linux experience is a must, while experience with the following operating systems is a plus: FreeBSD, Solaris, or other Linux or BSD variants
• MySQL and DB2 experience desired
• Help desk / phone support experience a plus

Position Description

SecureWorks has built the most successful direct sales organization in the Information Security industry. Much of this success is due to enabling a high-level, well trained, professional inside sales team that focuses on acquiring new clients primarily through direct selling.

Currently SecureWorks is looking to expand that team and drive additional revenues from existing target markets.

The Inside Sales person will position Managed Security and Consulting servicesfrom small to large enterprises with a focus on financial services, retail, manufacturing, utilities, healthcare and other relevant market sectors in their designated territory. The potential client point of contact will vary from CIO, CTO,CISO, CSO, VP of IT, Director of Security to Security Engineer. Successful candidates will contact prospect companies directly, attend tradeshows and security conferences, as well as respond to incoming inquiries. Inside Sales Executives will be teamed with a Direct Sales Personand reporting to the VP of Sales.

Position Requirements

Candidates should have a desire to make a career in professional sales. This position will prepare the candidate for further advancement and success in direct/outside sales. Daily activities focus on the front end sales process.

• This position is telephone intensive. EachInside Sales Executivewill be responsible for initiating dialogue and stimulating initial interestwith potential clients.
• Initial contact objective is scheduling subsequent discussions with the Direct Sales team for further sales process development.
• Candidate must work well in a team environment.
• Persistence and willingness to learn and adapt on a daily basis.
• Ability to grasp technical concepts and communicate effectively.

The Security Researcher will be a part of our Research Team. More details to follow.

Multiple openings.

Provide 24/7 IT security management services to corporate clients.

Works with various tools such as

Firewall, Sniffer, Scanner, Nmap, Nessus, SAINT, Snort, Tripwire & SATAN * Cisco Intrusion Detection System, CyberCop, ISS Security Scanner, ISS RealSecure, ISS Preventia, Sniffers - Network Associates Sniffer Pro/ Sniffer Basic, Net-Xray, Ethereal, Snoop, TCP Dump, Novell Lanalyzer, Axent NetProwler, Abirnet Sessionwall, Winpharoah, Nessus, NMap, CyberCop, Internet Security Scanner, SSH Scan, Strobe,Cowpatty, Auditor, Sleuthkit, Autopsy, Helix, Snort, PortSentry, Host Sentry, Tripwire, ITA, ISS, Real Secure, Checkpoint, Cisco PIX, Juniper Netscreen, Secure Computing Sidewinder, Cyberguard, McAfee Intrushield, TippingPoint, SNORT, SourceFire, Fortinet, iPolicy, Cisco, Network General Sniffer, NESSUS, RetinaArcSight, Computer Associates eTrust, eSecurity, Intellitactics, Network Intelligence, PIX

Key Responsibilities

• Configuring and administering firewall and Intrusion Detection Systems (IDS)
• Strong level of understanding/competency with network hardware technologies, especially Checkpoint, Checkpoint with Nokia appliances, Cisco PIX, Cisco ASA, Cisco Routers. Familiarity with Juniper considered a plus.
• IDS duties include applying signature and software updates and performing device configuration on Snort, SourceFire, Cisco, TippingPoint and ISS systems.
• Provide SecureWorks clients with security architecture recommendations and assist with planning and implementation of long term projects.
• Knowledge of Quality of Service (QoS), IPSec, GRE tunnels, multi-casting and traffic balancing techniques will be essential.
• Requires an in-depth knowledge of TCP/IP and communication protocols in LAN / MAN / WAN deployments.
• The ability to troubleshoot complex multi-vendor network service provider issues in the WAN while working with multiple geographically dispersed client and vendor teams to identify and eliminate network configuration issues.
• Review technical specifications from clients and vendors to confirm adequacy, accuracy and functionality of proposed solutions. In addition, write RFI and RFP documents with the end goal of designing, building and maintaining firewalls for client networks
• Experience in the deployment and maintenance of enterprise network routing architectures using protocols such as OSPF, BGP, EIGRP, and RIP.
• Develop and write recommendations for departmental policies, procedures, technical standards and guidelines. Develop and write infrastructure system documentation standards for deployment and ongoing maintenance.

Skills & Knowledge Requirements

• Understanding of basic network services, vulnerabilities and attacks, as well as ways to mitigate vulnerabilities
• Customer Service background
• Strong written and verbal communication skills
• Attention to detail and great organizational skills

Education and Experience

• 3-5 years experience with one or more of the preferred firewall platforms, Check Point CCSE, Juniper Networks JNCIS-FWV or Cisco CCSP or GIAC GCFW preferred
• Combined experience in network engineering, network administration, systems programming, systems design, or related technical specialties
• Direct networking infrastructure engineering experience.
• Bachelor's Degree or equivalent in Computer/Electrical Engineering
• or Computer Science
• Experience / Knowledge of Cisco NIDS devices
• Experience / Knowledge of Cisco Security Agents
• Experience / Knowledge of Cisco Pix
• Experience / Knowledge of SourceFire NIDS or Snort IDS.
• Linux, TCP/IP, UNIX, NT, IP Routing
• Remote operations experience preferred
• Knowledge of Nessus preferred
• Experience with application scanning software (Okena, Snort, Sniffer, Fluke) a plus

 Certifications Desired

• CCNA Certification a plus
• CCSP Certification a plus
• CSPFA Certification a plus
• Experience with VPN, SSL, other encryption methodology / technology a plus
• GIAC, GCIA, GCIH, GCFW, GHTQ, GSEC or similar certifications desirable.